Frequently Asked Questions

Find answers to common questions about MyRollNo.

General Questions

What is MyRollNo?
MyRollNo is a comprehensive education management platform that helps schools, colleges, and coaching institutes manage students, teachers, fees, examinations, and more from a single dashboard.

Who can use MyRollNo?
MyRollNo is designed for all types of educational institutions – K-12 schools, colleges, universities, coaching centers, and training institutes.

Is MyRollNo available in regional languages?
Currently, MyRollNo is available in English and Hindi. We are working on adding more regional languages.

Can I access MyRollNo on mobile?
Yes, MyRollNo is fully responsive and works on all devices. We also have dedicated mobile apps for Android and iOS.

For Institutions

How do I register my institution?
Contact us through the website or email us at contact@myrollno.com. Our team will guide you through the onboarding process.

Can I migrate data from my existing system?
Yes, we provide data migration support. Our team will help you import student records, fee data, and other information from your existing system.

How long does setup take?
Basic setup can be completed within 24-48 hours. Complete data migration and customization may take 1-2 weeks depending on the data volume.

Do you provide training?
Yes, we provide comprehensive training for administrators, teachers, and staff. Training can be conducted online or on-site.

What support do you offer?
We offer email support for Basic plans, priority support for Standard plans, and 24/7 phone support for Premium plans.

For Students

How do I create a student account?
Visit the student registration page, fill in your details, verify your email/phone, and your account will be created.

Is student registration free?
Yes, creating a MyRollNo student account is completely free.

Can I apply to multiple institutions?
Yes, once your profile is complete, you can apply to any institution on the MyRollNo platform with a single click.

What documents do I need to upload?
Common documents include Aadhaar card, previous marksheets, transfer certificate, and photographs. Specific requirements may vary by institution.

How do I access my enrolled institutions?
After enrollment is approved, you can access all your institutions from a single dashboard using the organization switcher.

Billing & Pricing

Is there a free trial?
Yes, all plans come with a 30-day free trial with full features. No credit card required to start.

Can I change my plan later?
Yes, you can upgrade or downgrade your plan at any time. Changes take effect from the next billing cycle.

What payment methods are accepted?
We accept UPI, Net Banking, Credit Cards, Debit Cards, and Bank Transfers. Annual payments get 2 months free.

Is there a refund policy?
Yes, we offer a 30-day money-back guarantee if you are not satisfied with our service.

Security & Privacy

Is my data secure?
Yes, we use enterprise-grade encryption for all data. Our servers are hosted in secure data centers with regular backups.

Who can access student data?
Only authorized users within the institution can access student data. We use role-based access control to ensure data privacy.

Do you share data with third parties?
No, we never share your data with third parties without explicit consent.

Still have questions? Contact us and we will be happy to help.